I’ve written about this before (.pdf, three pages) with regard to how the military has to put up with crappy interfaces. In the military case it’s not so much “arrogant engineers” Ã¡ la the Slashdot example of BMW that Reynolds discusses, but the way the system grew for how we get new stuff onto ships. My article’s conclusion:
The way new equipment is designed and built can prevent good human factors design, because itâ€™s cutting-edge technology, different experts have different skills, and the experts donâ€™t always get to work together. Taking the time to improve how we display and control information can help prevent disasters, show knowledge that wasnâ€™t originally apparent, and make better use of the people who fight the ship.
Proceedings doesn’t have many articles up electronically, so you’re stuck with a fuzzy PDF. Sorry.
Speaking of Tufte, I saw this poster in the E ring last week at an interview…